Four pairs of B&B owners from across Britain take it in turns as hosts to decide which of their establishments provides the best value for money.
Mandy McCready and her assistant Sam Gould welcome their rivals to the Goodlife Guest House, a family business in Harwich in Essex. As the guests pull into the car park, the location is met with raised eyebrows but the B&Bers are pleasantly surprised when they see their rooms. During an afternoon of crabbing on Harwich pier, Sandeep and Vaishalee reveal that they're still struggling to shake off Belinda's feedback. And tensions rise at dinner, as Sandeep asks why Belinda and Brenda wouldn't return to his place. In the morning, breakfast confusion leads to feedback that Mandy and Sam find hard to swallow.
The competition starts in Skipton, Yorkshire and The North Star Club, owned by Carolyn Van Outersterp, who is joined in the competition by her daughter Galatea, where they hope their peaceful woodland cabins win over their guests. On arrival, guests Luke and John are critical of the cleanliness, and the pricing of the rooms raise eyebrows. At dinner, the reveal of a self-catering breakfast ruffles some feathers but it's the lack of Wi-Fi that divides the guests and leaves the group feeling disconnected. At breakfast, John is left cooking up a storm for the others but it's the feedback that leaves battle lines being drawn for the rest of the week.
The second visit is to Friends B&B in Blackpool, Lancashire run by Luke and John Conway, and where they are the self-proclaimed unique selling point. On arrival, Carolyn and Galatea are dazzled by the décor, whilst Debbie bemoans the lack of attention to detail in the rooms. At dinner, Luke and John reveal their unique approach to teamwork, but it's the grilling about the design of the rooms from Carolyn that puts the cat among the pigeons. At breakfast, chef John's skills are put under the spotlight leaving Luke to host the guests. Then come feedback, Carolyn and Galatea's comments leave a bitter taste.
For the third visit of the week the group head to The Lincoln Holiday Retreat, which owner Debbie Grant has built from the ground up over the past 20 years. On arrival Carolyn has a problem with the dated décor, and Luke and John's great first impressions are muddied due to cleanliness concerns. That afternoon the guests get a first hand experience of what it was like to be a Victorian prisoner but it's one guest's criminal dig about Wi-Fi that needs locking up. At dinner two couples lock horns, which leads to an awkward breakfast date in the morning. At feedback Debbie is left with more questions than answers over the scoring she receives.
The final visit is to The Chapel in Harrogate, North Yorkshire, owned by Mark Hinchcliffe and Heidi Donohoe, who pride themselves on offering something a little different in their converted chapel. On arrival, the guests are wowed by the interior and artwork on show. However, Luke and John discover some grime underneath the glamour and Debbie is concerned about her traditional Chinese bed. At dinner, all the guests congratulate Mark and Heidi on their pretty property, but things soon turn ugly when talk turns to the looming payment day as it becomes clear that the B&B'ers have grievances to air. At breakfast, hostilities are put on hold as everyone enjoys the serene surroundings. But the continental offering does not please everyone with one guest in particular missing their full English. Come feedback, Mark and Heidi have a lot to contemplate.
It's the final day of the competition and the B&B owners are meeting for the last time to find out what they've been paid and to settle some scores. The North Star Club is first and owner Carolyn Van Outersterp has some cleanliness issues she wants to brush up on after receiving a score of 1 earlier in the week. Next, Luke and John Conway from Friends B&B also want to get some answers about cleaning criticisms. Debbie Grant from Lincoln Holiday Retreat wastes no time in taking her critics to task about her décor, but it is the payments that really make her see red. Finally, it's The Chapel in Harrogate who ponder the praise as well as looking into some mattress moans. After dramatic discoveries and cutting comments the payments are revealed before the winner is finally announced.
Four proud B&B owners battle to be named best value for money. The competition starts in Weymouth, at The Somerset House Hotel, run by couple Adam Borton and Holly Syme, who hope their boutique style rooms and BBQ breakfast will whet their guests' appetite. On arrival, guests Sam and Mandy are blown away by their surroundings, but Belinda and Brenda aren't fans of the noise and find the sofa bed to be a bad bunk. In the morning, the BBQ breakfast gets a grilling and Sandeep and Vaishalee's revelations leave the group with high expectations. In their feedback, Belinda and Brenda lay out their issues with the fold out bed, leaving their hosts restless as they prepare for the next visit.
The second visit of the week is to the seaside town of Dawlish in Devon, where the owner of The Knitting Hotel, Belinda Harris-Reid, and her colleague Brenda Watson hope their guests get excited about all things woolly. Most of the guests embrace the hotel's theme, but the minimal feel to the rooms leaves Adam and Holly berating the lack of the basics. In the afternoon, Belinda and Brenda immerse their guests in the knitting experience by running one of their masterclasses. At dinner, Belinda imparts her passion for her project, before revealing a theatrical past, which comes as no surprise to her guests. Sandeep and Vaishalee discuss the high star rating at their place, which leaves the others picturing perfection. In the morning, Adam and Holly reveal that their sleep went off track, and leave feedback that makes Belinda and Brenda feel stitched up.
For the third visit of the week the group head to Stade Court Hotel in Hythe in Kent, where the owners, Sandeep and Vaishalee Chawla, have a hosting policy of treating their guests like a god. But some guests have cleanliness concerns, with Holly and Adam having to call in the management. At dinner, Sandeep and Vaishalee reveal that they have self-certified themselves as having a five-star service, which is questioned by Brenda and Belinda. In the morning, Sam and Mandy are blown away by the buffet, but the breakfast doesn't live up to some guests' expectations, and they serve up feedback that the hosts can't stomach.
It's the final day of the competition and the owners are meeting for the last time to find out what they've been paid. There's some surprising feedback before the winner is announced
It's the final day of the competition and the B&B owners meet for the last time to find out how much they've been paid and to settle some scores. Adam Borton and Holly Syme from The Somerset House Hotel want to put Belinda and Brenda's sleeping issues to bed. Then Belinda Harris-Reid and Brenda Watson from The Knitting Hotel question Adam and Holly's comments, wanting to find out if their criticism was just tit for tat. Sandeep and Vaishalee Chawla dust off the concerns about their cleanliness and decor. And Mandy and Sam from The Goodlife Guesthouse want to clear up the breakfast confusion. And then the payments are revealed and the winner is announced.
The competition kicks off at the Strontian Boutique in Strontian in Scotland, where Callum Pegg and his partner, head chef Darren Anderson, want to treat their guests to an exclusive stay in the Highlands. On arrival, sisters Kate and Maria Carlton are bowled over by the views. Lee and Marie are wowed by their host's fabulous furniture. However, Nawaz doesn't feel quite as at home with the feminine touches and the aroma in his bathroom leaves him a bit sniffy. The next morning, chef Darren serves up a breakfast that gives the guests the five-star treatment. However, come feedback, Nawaz's comments cause quite the stink.
The second visit of the competition is to The Helix Hotel in Grangemouth, Stirlingshire, where host Nawaz Haq wants to show off his hotel, catering to the travelling businessman. On arrival Callum and Darren have a hair-raising experience, and Lee and Marie are left wanting a more leisurely space. Later that day Nawaz's creative side is revealed when the B&Ber's are treated to a ceilidh performed by his band. Then at dinner Nawaz's busy work load is the hot topic around the table. Come morning, the group begins to raise concerns over the bountiful breakfast banquet, questioning its authenticity and Nawaz's intentions in the competition, and at feedback, Nawaz's nose is out of joint when confronted with these allegations.
The third visit of the week is to The Black Boy Hotel in Sudbury, where hosts Kate Martin and sister Marie Carlton want their guests to kick back and embrace the historical surroundings. On arrival Callum and Darren are over the moon with the plushness of her pad, but its Nawaz who's left in a sweat as the heat is literally turned up in the competition. At dinner the guests learn all about Kate and her business, but having brought up his heating issues, Nawaz is left very much out in the cold. Come feedback, the frostiness continues, as Nawaz's comments on hosting and facilities light a fire in Kate!
The fourth visit is to The Lodge B&B in Cannock, Staffordshire, where hosts Lee and Marie Garnett are hoping their guests take to their homely B&B. On arrival Nawaz is blown away by his bedroom, as are Kate and Maria, but Callum and Darren take the room inspection to another level. During a trip to a treetop assault course the cracks begin to show between Kate, Maria and Nawaz following his feedback. At breakfast the tense atmosphere prompts one of the guests to walk out. At feedback Lee and Marie are highly praised, but have they done enough to win?
It's the final day of the competition and the B&B owners are meeting for the last time to find out what they've been paid and to settle some scores. First up are Callum and Darren from Strontian Boutique, who want to sniff out Nawaz's bathroom blues. Next is Nawaz from the Helix Hotel, who wants to clear up his guests' concerns with his bountiful breakfast. Third to host, Kate and Maria from The Black Boy in Sudbury want to question the comments of Nawaz, which they felt was a personal attack. Finally, it's Lee and Marie of the Lodge in Cannock, who take on board some advice and welcome some surprises. There are accusations thrown, awkward moments a-plenty and even a bathroom that's likened to a morgue. The payments are revealed, and the winner is finally announced.
The competition starts at Brockley Hall Hotel in North Yorkshire, where owner Heather Garcia and manager Sally Lewis hope that their fussy cleaning regime will impress their guests. But there are problems in some guests' rooms. At dinner, Heather reveals the unusual way that she brought Sally on board, and guest Steve makes a relationship revelation that keeps everyone guessing. In the morning, the Yorkshire breakfast puzzles the guests, and Sally and Heather find Alistair's feedback hard to swallow.
Alistair Richardson welcomes his rivals to his family-owned B&B, The Star Inn 1744 in Thrussington in Leicestershire. Alistair has fitted out luxury hotels including The Savoy, so he has high standards. The refurbished village pub impresses Steve and Tracy but Heather and Sally's stay gets off to a far from spotless start. At dinner, Alistair reveals the background of his family business, and Heather and Sally quiz him about his high standards and breakfast pre-ordering system. Unfortunately, Heather and Sally don't sleep a wink, and in the morning, Alistair is missing a breakfast pre-order form.
It's the final day of the competition and the B&B owners are meeting for the last time to find out what they've been paid and to settle some scores. Causilgey Manor is first to host and Robin and Brenda want to get to grips with Julie and Jason's gripes over privacy. Next are Martin and Tracy from Elmfield, who are keen to clean up Jason and Julies moans about mildew. Leoni from the Chocolate Box is third and although she can cope with the comments, it's the underpayments that leave her livid. Finally, it's Jason and Julie from The Buckle Seaford. Have the B&B newbies with a penchant for luxury done enough to win people over and bag the plaque? There are accusations thrown and awkward moments as the payments are revealed and the winner is finally announced.
For the third visit this week the group head to Sands Resort Hotel and Spa in Newquay, Cornwall, where father and son team Nicholas and Tom Malcolm pride themselves on the vast facilities they have on offer. On arrival John is in a lather when he can't find any bubble bath, Phil isn't awash with the low shower head and Sally and Teresa are questioning the cost. That afternoon the guests are led down the garden path and have a race around their on-site maze, but John is soon seeing red. Come breakfast after a good night's sleep, John lets Phil know what he thinks of him and causes silence around the table.
The final visit is to Oak Tree Lane Yurt Site in Bratton Clovelly, Devon, where owner Phil Gilbert is taking things back to basics. On arrival, the guests are wowed by the traditional Mongolian yurts but John's left feeling cut off after learning there is no power. During an afternoon of raft building, Sally and Teresa struggle to work harmoniously with John, leaving host Phil to intervene. Yet come dinner, Sally and Teresa are let off lightly, after Nicholas decides to give John some home truths. At breakfast, tension continues to rise between Nicholas and John, and John manages to shock all the guests with his judgement of Phil's yurt site.
It's the final day of the competition and the B&B owners are meeting for the last time to find out what they've been paid and to settle some scores. The Edge Accommodation is first and host John wants to shut the door on some criticism. Next, Sally and Teresa want to challenge John over his comments on their hosting skills. Nicholas and Tom are third and keen to learn why their facilities didn't impress the competition. Finally, it's Oak Tree Lane and owner Phil who wants to tackle why his place has been described as a prison. There are tears, name calling and bitter rebukes as payments are revealed and the winner announced.
The competition kicks off at Church Street Cobbles in Macclesfield where self-confessed foodie Debbie Quinn and housekeeper, cook and cleaner Isobel Reisen recently opened a B&B above a barber shop. On arrival John and Joy from the Vic Bikers Pub in Coalville are amazed by the high standard of cleaning, but Steve Littley and Verity Charles from The Cranberries Hideaway in Devon are less than impressed with their bathroom. During an afternoon of foraging in the woods, Debbie and Isobel's competitive edge comes out but Arun and his sister Rashmi from the Mehfil hotel in Southall show off their skills. With high expectations at breakfast, Debbie's locally sourced produce comes under fire from Steve and Verity and at feedback their comments are hard to swallow.
The second visit is to rock and roll venue The Vic Bikers pub in Leicestershire where siblings John and Joy take a more laid-back approach to running the business. Upon room inspection Steve and Verity are lost for words. Nostalgia kicks in for Debbie and Isobel, although they don't have the same feelings for the shared bathroom. Following an afternoon spent on John's bus tour of the local area, the tension between Debbie and Isobel and Steve and Verity is on the rise after critical feedback. The next morning at breakfast, John's simple and straightforward approach is a huge hit for some of the guests, but the waste becomes an issue for Debbie. At feedback, John and Joy are suspicious of game playing from some of the guests.
For the third visit of the week the B&Bers head to The Cranberries Hideaway in Devon, where owner Steve and his partner Verity hope the luxury touches will win over their guests. Still upset from their feedback, Debbie and Isobel arrive ready to get stuck into room inspections and an unusual light fixture catches their eye. An afternoon of blindfold driving and team work gives light relief to the tension that is still building between Debbie and Isobel and hosts Steve and Verity. At feedback, the hosts are lost for words with Debbie and Isobel's comments which leaves them shocked and suspicious.