An up-close and personal look at a team of 911 dispatchers at a call center just outside of Cleveland where they take on a never-ending bombardment of panic-stricken callers and save lives.
The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.
Watch Now:iTunesAbby navigates being a new mum and a new Supervisor. As she oversees the room, her skills are tested when a welfare check spirals into a pursuit. Then when reports of a juvenile with gunshot wounds come in, Abby faces a mother's worst nightmare.
Watch Now:iTunesAs Dispatch Week winds down, Essence keeps her eye on the prize. Charline and Melanie help a caller track down a cat burglar; dispatcher Jennifer Barber struggles to get a caller to start CPR before it's too late, earning herself a lifesaver pin.
Watch Now:iTunesMelinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a house on fire with dogs still inside and a caller in distress who discovers her nephew unresponsive.
Watch Now:iTunesThe team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!
Watch Now:AmazoniTunesIt's a double whammy at dispatch when St Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a couple screaming over an open line, and the night shift tries to track down a man who reports he's been shot.
Watch Now:iTunesWhen the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange. Others struggle to find the humor through a shift of bizarre and shocking calls involving snakes, surfers and an unexpected seizure.
Watch Now:iTunesDispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job. He helps newbie Salena Hall navigate 911, and must de-escalate a dangerous dispute when a neighbor pulls a gun on the caller and her family.
Watch Now:iTunes911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR, which Hayley has never instructed before...
Watch Now:AmazoniTunesJessica Merkosky taps into her cheerleader past to raise her team's spirits and battle the heaviness of 911 calls; co-worker Tiffany Ward also takes on an emotionally charged night when she answers calls from families in a similar crisis.
Watch Now:AmazoniTunesSupervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.
Watch Now:AmazoniTunesThe shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports from the gruesome scene of an accident; dispatcher Tiffany Ward wins an award for a call from the previous year.
Watch Now:iTunesThe dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.
Watch Now:AmazoniTunesSupervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerned grandfather looking for his missing 2-week-old grandchild, Charline and the team combine forces to unravel the mystery.
Watch Now:iTunesShift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls come in to report a horrific shooting in the open, Essence reflects on the importance of her family both in and outside of work.
Watch Now:AmazoniTunesWith only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes to a head when an officer chasing a suspect goes silent.
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