The BEST episodes of 911 Crisis Center

#1 - Me And The Trainee

Season 2 - Episode 19 - Aired 11/5/2022

The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while Jessica gets CPR started, Patrick is on his own to dispatch the rescue squad before it's too late.

#2 - Momivisor

Season 2 - Episode 4 - Aired 9/10/2022

Abby navigates being a new mum and a new Supervisor. As she oversees the room, her skills are tested when a welfare check spirals into a pursuit. Then when reports of a juvenile with gunshot wounds come in, Abby faces a mother's worst nightmare.

#3 - Pins, Prizes, And Dispatch Pride

Season 2 - Episode 8 - Aired 9/24/2022

As Dispatch Week winds down, Essence keeps her eye on the prize. Charline and Melanie help a caller track down a cat burglar; dispatcher Jennifer Barber struggles to get a caller to start CPR before it's too late, earning herself a lifesaver pin.

#4 - Supernatural Woman

Season 2 - Episode 6 - Aired 9/17/2022

Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handles the horrors of a house on fire with dogs still inside and a caller in distress who discovers her nephew unresponsive.

#5 - Put To The Test

Season 1 - Episode 8 - Aired 11/28/2021

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.

#6 - Work Family

Season 1 - Episode 16 - Aired 1/1/2022

The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!

#7 - Help Is On The Way

Season 1 - Episode 12 - Aired 12/12/2021

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn't go exactly to plan.

#8 - Irish Moon

Season 2 - Episode 3 - Aired 9/10/2022

It's a double whammy at dispatch when St Patrick's Day falls on a Full Moon. Charline takes matters into her own hands when she hears a couple screaming over an open line, and the night shift tries to track down a man who reports he's been shot.

#9 - Dispatch Dad

Season 2 - Episode 5 - Aired 9/17/2022

#10 - Friday the 13th Part 911

Season 2 - Episode 14 - Aired 10/15/2022

When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange. Others struggle to find the humor through a shift of bizarre and shocking calls involving snakes, surfers and an unexpected seizure.

#11 - Leaving a Legacy

Season 2 - Episode 9 - Aired 10/1/2022

Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job. He helps newbie Salena Hall navigate 911, and must de-escalate a dangerous dispute when a neighbor pulls a gun on the caller and her family.

#12 - Teamwork Makes The Dream Work

Season 1 - Episode 9 - Aired 12/4/2021

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back carjackings at the same gas station and a possible overdose that calls for immediate CPR, which Hayley has never instructed before...

#13 - Best of Luck

Season 1 - Episode 2 - Aired 11/6/2021

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say goodbye to the work-family she's been with through thick and thin over 12 years.

#14 - What To Expect

Season 1 - Episode 7 - Aired 11/27/2021

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.

#15 - Positive Impacts

Season 1 - Episode 15 - Aired 1/1/2022

Jessica Merkosky taps into her cheerleader past to raise her team's spirits and battle the heaviness of 911 calls; co-worker Tiffany Ward also takes on an emotionally charged night when she answers calls from families in a similar crisis.

#16 - Octopus Mode

Season 1 - Episode 4 - Aired 11/14/2021

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.

#17 - Appreciation in Action

Season 1 - Episode 14 - Aired 12/21/2021

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.

#18 - A Week to Be Appreciated

Season 2 - Episode 7 - Aired 9/24/2022

The shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real time and reports from the gruesome scene of an accident; dispatcher Tiffany Ward wins an award for a call from the previous year.

#19 - They're Out There

Season 1 - Episode 11 - Aired 12/11/2021

The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen, and a major accident leaves a motorcyclist motionless.

#20 - Mama Bear to Grizzly Bear

Season 2 - Episode 1 - Aired 9/3/2022

Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerned grandfather looking for his missing 2-week-old grandchild, Charline and the team combine forces to unravel the mystery.

#21 - Mother Of A Day

Season 2 - Episode 15 - Aired 10/22/2022

Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls come in to report a horrific shooting in the open, Essence reflects on the importance of her family both in and outside of work.

#22 - It's Always Darkest Before It's Dawn

Season 2 - Episode 18 - Aired 10/29/2022

With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is put to the ultimate test after days of life-and-death emergencies; it all comes to a head when an officer chasing a suspect goes silent.

#23 - 12 Hours Together

Season 1 - Episode 1 - Aired 11/6/2021

911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one that connects to someone in Essence's family.

#24 - 40 Shots Fired

Season 1 - Episode 6 - Aired 11/21/2021

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who's been shot.

#25 - Training Wheels

Season 1 - Episode 3 - Aired 11/13/2021

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.