The WORST episodes of Heathrow: Britain's Busiest Airport

#1 - Episode 11

Season 6 - Episode 11 - Aired 10/28/2020

Answering the question of whether you could pick up someone else's boarding card and take a trip around the world. Plus, some plane-spotters await a rather rare sight.

#2 - Episode 10

Season 5 - Episode 10 - Aired 10/2/2019

An arresting episode greets viewers this time as Heathrow's boys in blue dash to the gate. Plus, Queen of Passenger Experience Sue sorts out some gents, whilst out on the airfield, Airside Ian shows off his muscles.

#3 - Episode 9

Season 7 - Episode 9 - Aired 10/6/2021

Staff at Heathrow prepare for the arrival of Air Force 1, and although the airport is quieter than usual, it is still a huge effort logistically to make sure things run smoothly. Meanwhile, security officer Estafania scrutinises the contents of passengers' hand luggage, as well as their face masks, and airside officer Ian has his hands full.

#4 - Episode 10

Season 6 - Episode 10 - Aired 10/21/2020

It's all smells at Heathrow's Terminal 3 with a new restaurant, and Border Force dog Jessie sniffing out thousands of pounds. Meanwhile, Airside Ian is ramping up his crow impersonations, and Demi prevents a cardiologist having a heart attack.

#5 - Episode 8

Season 6 - Episode 8 - Aired 10/7/2020

At Britain's busiest border, officers Kat and Tracy help a student from India who's arrived with no fixed abode, while on the airfield, Airside Ian is ducking and diving on the runway. Terminal 4 welcomes an exuberant new ambassador.

#6 - Episode 5

Season 8 - Episode 5 - Aired 8/17/2022

The Red Arrows fly over the airport during the Queen's Jubilee celebrations, but Passenger Experience Manager Suki has to wake a passenger and get him onboard a flight to Toronto. Also racing to catch their flight are a mother and daughter flying to South Africa to attend a close family relative's funeral. Emotions run high as time ticks away without the correct paperwork, so it's down to Passenger Experience Manager Harry to come to the rescue - but is it already too late?

#7 - Episode 3

Season 8 - Episode 3 - Aired 8/3/2022

Boarding passes ready as police mount a special operation across the airport. Plus, a five-star airline tries to make a comeback with its business class.

#8 - Episode 5

Season 7 - Episode 5 - Aired 9/1/2021

Britain is on the cusp of holiday season and Heathrow is revving up for passengers from all over the globe. We meet a new member of the Passenger Experience Manager Team: Suki.

#9 - Episode 3

Season 2 - Episode 3 - Aired 6/13/2016

Storm Imogen causes chaos on the runways and in the terminals, with airside safety officer Simon keeping his eyes peeled for any potentially dangerous debris that could damage the landing planes. In Terminal 4, manager Sunita looks after dozens of passengers whose flight to Delhi has been cancelled, while trainee engineer Elliot prepares to get his hands dirty as he clears a blocked sewage pit - an essential part of the airport's operations that no passenger normally sees.

#10 - Episode 4

Season 8 - Episode 4 - Aired 8/10/2022

Police detain a passenger whose bag is suspected to contain three firearms, Virgin has a launch party for their new route to the live music capital of the world - Austin, Texas, and passenger experience manager Hannah rushes to the aid of a seasoned traveller who takes a funny turn.

#11 - Episode 12

Season 6 - Episode 12 - Aired 11/4/2020

There's something smelly in Cargo that Border Force have to get to the bottom of. Passenger Experience Manager Harry rushes to a gate that's had its door smashed in and King of Terminal 2 Demi has 700 passengers descend on him - one being a pop star.

#12 - Episode 3

Season 6 - Episode 3 - Aired 9/2/2020

It's a day like no other, with one octogenarian forcing herself into the country under the watchful eye of Passenger Experience Guru Demi. Terminal 4 turns blue, and airside Hugh has a potential environmental mess on his hands.

#13 - Episode 12

Season 5 - Episode 12 - Aired 10/16/2019

It's midnight. Airside Ian checks Heathrow's airfield lights before the onslaught of half term. Drugs Dog Cole protects the Border, while officer Estefania pushes passengers through security with a unique handling method.

#14 - Episode 9

Season 6 - Episode 9 - Aired 10/14/2020

At Heathrow's Terminal Four, new airline on the block Vietnam Airlines are battling baggage woes in the lead up to the holiday period. Rookie engineer Mo comes up with an ingenious solution to ensure no-one is stranded abroad without their luggage.

#15 - Episode 6

Season 6 - Episode 6 - Aired 9/23/2020

In the coloured lanes of customs and excise, we rummage through carry-on luggage on the lookout for secret stashes. Virgin Atlantic's punctuality record is put in jeopardy by a captain's bottle of water, and there is love, actually in the air.

#16 - Episode 6

Season 7 - Episode 6 - Aired 9/15/2021

We go behind the scenes of the test and trace process. On the frontline is Joel, the manager of Heathrow's testing centre, who has to deal with an irate family.

#17 - Episode 2

Season 2 - Episode 2 - Aired 6/6/2016

An American airline has one of its busiest days as hundreds of people fly to the USA for Thanksgiving, while Heathrow employee Sunita helps a woman who has lost her two-year old daughter. Ground staff use measures to disperse birds from the runway to prevent any collisions with aircraft, resident paramedic Izzy treats a pregnant passenger suffering from serious abdominal pain who is due to fly to Brazil that day and British Airways employees prepare for the inaugural flight of their new £185 million aircraft the Dreamliner

#18 - Episode 4

Season 7 - Episode 4 - Aired 8/25/2021

Spring is about to be sprung and Heathrow is readying itself for a flurry of passengers.

#19 - Episode 1

Season 8 - Episode 1 - Aired 7/20/2022

Flying in tonight is a pilot needing help from the police with a very disgruntled passenger, fire engines give a bath to a Boeing triple 7 and new airline Rwandair deals with some very charming travellers.

#20 - Episode 5

Season 5 - Episode 5 - Aired 6/19/2019

Dairy, drugs and dogs headline the visit to Heathrow. On the airfield, Airside Ian goes for a promotion, whilst inside the terminals Queen of T2 Sue saves a musician from missing her concert, wile there's a serious breach in security.

#21 - Episode 12

Season 7 - Episode 12 - Aired 10/26/2021

#22 - Episode 3

Season 7 - Episode 3 - Aired 3/24/2021

Christmas is approaching and there's a new kid on the block: British airline, Domestic Carrier Eastern Airways. They're excited to be joining the big names at Heathrow, but one of their busiest flights is scuppered by yet more bad news.

#23 - Episode 9

Season 5 - Episode 9 - Aired 9/25/2019

A five-star airline gives a top tier performance all about baggage. Plus, Border Force Rob deals with a frozen chicken trying to enter the country, and there's a surprise for passengers flying across to Heathrow's number one European destination.

#24 - Episode 1

Season 2 - Episode 1 - Aired 5/30/2016

Heavy fog throws Heathrow into turmoil and new terminal manager Callum is faced with hundreds of angry and stranded passengers stuck overnight at the airport, while visibility has dropped to less than 100m on the airfield and safety officer Chris is forced to marshal planes. Manager Nilam reveals the secrets of one of Heathrow's most exclusive first-class lounges and dispatcher James and his team hunt around the terminal for late passengers for a flight to Pakistan

#25 - Episode 4

Season 5 - Episode 4 - Aired 6/12/2019

Flying into Heathrow are an endangered parrot and a polar vortex. Whilst Officers Dave and Terry hunt for a wanted man gone missing on a plane, airside Ian and slicker-for-the-rules Steve battle snow in a blizzard to keep the runways open.