The Great War finally came to an end after four long years of conflict; fractured in two, the continent of Telesis slowly began to flourish once again. Caught up in the bloodshed was Violet Evergarden, a young girl raised for the sole purpose of decimating enemy lines. Hospitalized and maimed in a bloody skirmish during the War's final leg, she was left with only words from the person she held dearest, but with no understanding of their meaning. Recovering from her wounds, Violet starts a new life working at CH Postal Services after a falling out with her new intended guardian family. There, she witnesses by pure chance the work of an "Auto Memory Doll," amanuenses that transcribe people's thoughts and feelings into words on paper. Moved by the notion, Violet begins work as an Auto Memory Doll, a trade that will take her on an adventure, one that will reshape the lives of her clients and hopefully lead to self-discovery.
Violet travels to a countryside mansion to write letters for a war widow, but her young daughter Ann resents her presence.
The signing ceremony concludes, officially bringing an end to the war. While writing letters for an air show, Violet composes a letter to the Major.
Heartbroken, Violet withdraws from her job and questions whether she even has the right to be an Auto Memory Doll. Then, she receives a letter.
A playwright with writer's block and a tragic past summons Violet to the country of Genetrix to help him finish a script. They both learn about grief.
Against Hodgins' wishes, Violet takes a job from a soldier at a military base in Ctrigall, a former enemy nation now engulfed in civil war.
Violet enrolls in a Doll training course. Her classmate Luculia befriends her, though she has her own problems with her war veteran brother.
Violet learns that Major Gilbert is listed as missing in action, but his family members think he is dead. Unable to cope, she remembers the war.
Violet travels to the country of Astrea to work with transcribers copying damaged manuscripts. Her partner Leon has a past not unlike hers.
Princess Charlotte is to have a public correspondence with her betrothed, and Violet is entrusted with writing the letters on her highness’s behalf.
Hodgins retrieves Violet from the hospital, as Major Gilbert asked him to look out for her. After they meet Gilbert's relatives, he offers her a job.
When Iris goes to her home village on an assignment, Violet accompanies her. Iris's birthday party sparks a disagreement with her family.
Violet tries to adjust to her new job: she needs to learn typing, and her coworkers question whether she has the right demeanor for letter writing.
The Major's older brother is ordered to defend the signing ceremony from former Gardarik forces opposed to peace.
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