The BEST episodes of Britain's Busiest Airport: Heathrow

#1 - Episode 2

Season 3 - Episode 2 - Aired 5/17/2017

Travellers face the challengers of transferring in the five-square-mile airport, with 200 gates and four terminals.

#2 - Departures

Season 1 - Episode 3 - Aired 6/18/2015

The documentary offers an insight into the daily problems facing the airport staff as they process 100,000 departing passengers every day and get their flights away on time. Dispatcher Callie and ramp manager Steve have their plans thrown into chaos when a passenger disappears after checking on to their flight. Security man Sundeep has to search an unusually dressed traveller, while paparazzi photographer Kate is on the lookout for celebrities on their way through the airport.

#3 - Episode 1

Season 3 - Episode 1 - Aired 5/10/2017

Passenger Experience Manager Sue does her best to get a passenger to his connecting flight at Gatwick - 38 miles away.

#4 - Episode 3

Season 3 - Episode 3 - Aired 5/24/2017

Problems arise when a flight to New York is cancelled. Meanwhile, snow and ice threaten to close the runways.

#5 - Episode 4

Season 4 - Episode 4 - Aired 5/23/2018

It is all things Eastern with the arrival of some special cargo, a potential people trafficker flagged to Border Force, and the polar vortex that battered Britain in March affectionately called the Beast from the East. Also, rookie Ian is back.

#6 - Episode 3

Season 4 - Episode 3 - Aired 5/16/2018

The airport is busy as it is half term with rich Russian kids returning home from British boarding schools, and trouble arrives when the biggest mobile crane stops in the middle of a live airfield.

#7 - Episode 6

Season 4 - Episode 6 - Aired 6/13/2018

Terminal 5 receives a very special visitor, leaving Buggy Driver Carlo starstruck. British Airways have a new robot on the airfield and Border Force release the hounds in search of dirty money. Last in the series.

#8 - Episode 1

Season 7 - Episode 1 - Aired 3/10/2021

With only one runway and two terminals open, Heathrow's depleted staff are fighting to keep business going. At the helm is King of Customer Service Demi, dishing out help to all those allowed to travel, including tracking down a missing passenger.

#9 - Episode 2

Season 4 - Episode 2 - Aired 5/9/2018

The King and Queen of Terminal Two, Demi and Sue, wrestle with a bare chested drunk, and back at immigration Kat and Bob come across a visitor whose reason for entering the UK does not add up.

#10 - Episode 2

Season 8 - Episode 2 - Aired 7/27/2022

Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway. Elsewhere, passenger experience manager Harry has to deal with a breach of security that affects hundreds of passengers jetting off on holiday

#11 - Arrivals

Season 1 - Episode 1 - Aired 6/4/2015

The show focuses on staff who are racing against the clock to process thousands of passengers arriving from 84 different countries. Staff from the Animal Reception Centre have a variety of weird and wonderful animals including pet ferrets and a wild tiger to look after.

#12 - Episode 3

Season 5 - Episode 3 - Aired 6/5/2019

Border Force Bob juggles visas with a circus performer, whilst Security Officer Estefania investigates an oddly shaped object. There's also drama in Terminal 3 for Passenger Experience Manager Harry as he deals with a medical emergency.

#13 - Episode 2

Season 5 - Episode 2 - Aired 5/22/2019

The airport runs at capacity, and the king and queen of Terminal Two, Sue and Demi, cope with the extra load from a closed Gatwick. Meanwhile, border force Bob is back, doing what he does best, protecting Britain's biggest border.

#14 - Episode 5

Season 4 - Episode 5 - Aired 6/6/2018

The Border Force pull over a Ghanaian businessman declaring £114,000 in cash, there is love in the air at the unlikely location of T5 arrivals when a blind date takes place and it is the end of an era on the airfield for chief trainer Simon.

#15 - Episode 1

Season 4 - Episode 1 - Aired 5/2/2018

Passenger experience manager Demi deals with some disgruntled passengers, while check-in attendants Carrie-Anne and Selina tackle broken baggage belts. Elsewhere, Border force worker Bob has to decide whether he should let a young Brazilian student into the UK to visit his brother.

#16 - Episode 11

Season 7 - Episode 11 - Aired 10/19/2021

#17 - Turnaround

Season 1 - Episode 2 - Aired 6/11/2015

The documentary going behind the scenes of the airport reveals how staff manage to get hundreds of planes in the air at the correct time. Cameras follow cleaners, ground staff and members of the flight crew as they race to get the world's biggest passenger plane ready for departure. Plus, a royal guest pays a flying visit, and an airport manager tries to defuse a major international protest

#18 - Episode 12

Season 7 - Episode 12 - Aired 10/26/2021

#19 - Episode 6

Season 8 - Episode 6 - Aired 8/24/2022

A technical hitch arises when an A380 lands, and six times the regular number of cleaners are needed to help meet a tight schedule ahead of take-off. A suspicious looking substance is spotted by security when a bag is scanned through cutting-edge technology that's being trialled at the airport, while Passenger Experience Manager Suki helps a taxi driver who's doubled over in pain with a trapped nerve.

#20 - Episode 1

Season 2 - Episode 1 - Aired 5/30/2016

Heavy fog throws Heathrow into turmoil and new terminal manager Callum is faced with hundreds of angry and stranded passengers stuck overnight at the airport, while visibility has dropped to less than 100m on the airfield and safety officer Chris is forced to marshal planes. Manager Nilam reveals the secrets of one of Heathrow's most exclusive first-class lounges and dispatcher James and his team hunt around the terminal for late passengers for a flight to Pakistan

#21 - Episode 1

Season 5 - Episode 1 - Aired 5/21/2019

King of the passenger experience, manager Demi, deals with some disgruntled passengers, check-in girls Carrie-Anne and Selina juggle love lives and baggage belts, and border force Bob questions a young Brazilian student.

#22 - Episode 2

Season 2 - Episode 2 - Aired 6/6/2016

An American airline has one of its busiest days as hundreds of people fly to the USA for Thanksgiving, while Heathrow employee Sunita helps a woman who has lost her two-year old daughter. Ground staff use measures to disperse birds from the runway to prevent any collisions with aircraft, resident paramedic Izzy treats a pregnant passenger suffering from serious abdominal pain who is due to fly to Brazil that day and British Airways employees prepare for the inaugural flight of their new £185 million aircraft the Dreamliner

#23 - Episode 5

Season 6 - Episode 5 - Aired 9/16/2020

Border Force Kat decides whether to allow a holiday-maker arriving with little money and a confusing story into the UK. Meanwhile in Terminal 3, meticulous Customer Service Agent Mr Sho is having issues with a 400-year-old Japanese tradition.

#24 - Episode 7

Season 5 - Episode 7 - Aired 9/11/2019

Back with the colourful characters of Britain's Busiest Airport and it's as frenetic as ever. The runway is closed, Heathrow's Starsky and Hutch cordon off a plane full of passengers, and Airside Ian turns detective.

#25 - Episode 4

Season 6 - Episode 4 - Aired 9/9/2020

Heathrow's heroes deal with the UK's worst winter storms. Whilst winds rage out on the airfield, and safety officer Rachel with airside Ian go into battle with bins and royal birds, inside the terminal there's a bad smell in immigration.