The BEST episodes of Britain's Busiest Airport: Heathrow

#1 - Episode 3

Season 3 - Episode 3 - Aired 5/24/2017

Problems arise when a flight to New York is cancelled. Meanwhile, snow and ice threaten to close the runways.

#2 - Episode 5

Season 7 - Episode 5 - Aired 9/1/2021

Britain is on the cusp of holiday season and Heathrow is revving up for passengers from all over the globe. We meet a new member of the Passenger Experience Manager Team: Suki.

#3 - Episode 4

Season 6 - Episode 4 - Aired 9/9/2020

Heathrow's heroes deal with the UK's worst winter storms. Whilst winds rage out on the airfield, and safety officer Rachel with airside Ian go into battle with bins and royal birds, inside the terminal there's a bad smell in immigration.

#4 - Episode 5

Season 6 - Episode 5 - Aired 9/16/2020

Border Force Kat decides whether to allow a holiday-maker arriving with little money and a confusing story into the UK. Meanwhile in Terminal 3, meticulous Customer Service Agent Mr Sho is having issues with a 400-year-old Japanese tradition.

#5 - Episode 6

Season 6 - Episode 6 - Aired 9/23/2020

In the coloured lanes of customs and excise, we rummage through carry-on luggage on the lookout for secret stashes. Virgin Atlantic's punctuality record is put in jeopardy by a captain's bottle of water, and there is love, actually in the air.

#6 - Episode 7

Season 6 - Episode 7 - Aired 9/30/2020

It's all upgrades and upper class at Heathrow as Virgin's clubhouse manager Holly showers passengers with her VIP treatment Valentine-style, while officers Terry and Dave have to deal with an unhappy upgraded passenger.

#7 - Episode 8

Season 6 - Episode 8 - Aired 10/7/2020

At Britain's busiest border, officers Kat and Tracy help a student from India who's arrived with no fixed abode, while on the airfield, Airside Ian is ducking and diving on the runway. Terminal 4 welcomes an exuberant new ambassador.

#8 - Episode 9

Season 6 - Episode 9 - Aired 10/14/2020

At Heathrow's Terminal Four, new airline on the block Vietnam Airlines are battling baggage woes in the lead up to the holiday period. Rookie engineer Mo comes up with an ingenious solution to ensure no-one is stranded abroad without their luggage.

#9 - Episode 10

Season 6 - Episode 10 - Aired 10/21/2020

It's all smells at Heathrow's Terminal 3 with a new restaurant, and Border Force dog Jessie sniffing out thousands of pounds. Meanwhile, Airside Ian is ramping up his crow impersonations, and Demi prevents a cardiologist having a heart attack.

#10 - Episode 11

Season 6 - Episode 11 - Aired 10/28/2020

Answering the question of whether you could pick up someone else's boarding card and take a trip around the world. Plus, some plane-spotters await a rather rare sight.

#11 - Episode 12

Season 6 - Episode 12 - Aired 11/4/2020

There's something smelly in Cargo that Border Force have to get to the bottom of. Passenger Experience Manager Harry rushes to a gate that's had its door smashed in and King of Terminal 2 Demi has 700 passengers descend on him - one being a pop star.

#12 - Episode 1

Season 7 - Episode 1 - Aired 3/10/2021

With only one runway and two terminals open, Heathrow's depleted staff are fighting to keep business going. At the helm is King of Customer Service Demi, dishing out help to all those allowed to travel, including tracking down a missing passenger.

#13 - Episode 2

Season 7 - Episode 2 - Aired 3/17/2021

Flying for the last time out of Heathrow is the iconic Boeing 747, with plane spotters around the world hoping to bid it a fond farewell. Inside the terminal, it's hello to some new rather robotic members of staff.

#14 - Episode 3

Season 7 - Episode 3 - Aired 3/24/2021

Christmas is approaching and there's a new kid on the block: British airline, Domestic Carrier Eastern Airways. They're excited to be joining the big names at Heathrow, but one of their busiest flights is scuppered by yet more bad news.

#15 - Episode 4

Season 7 - Episode 4 - Aired 8/25/2021

Spring is about to be sprung and Heathrow is readying itself for a flurry of passengers.

#16 - Episode 2

Season 6 - Episode 2 - Aired 8/26/2020

Returning to Britain's busiest airport with the familiar face of airside officer Ian, who has a close shave out on the runway. Veteran Border Force officers Glen and Amarjit hunt down smuggled cargo, and there's a new engineering kid on the block.

#17 - Episode 6

Season 7 - Episode 6 - Aired 9/15/2021

We go behind the scenes of the test and trace process. On the frontline is Joel, the manager of Heathrow's testing centre, who has to deal with an irate family.

#18 - Episode 7

Season 7 - Episode 7 - Aired 9/22/2021

With the new complicated regulations for travel, it's not surprising passengers are starting to fight back. The Aviation police enforce the new rules.

#19 - Episode 8

Season 7 - Episode 8 - Aired 9/29/2021

The airport may not be as busy as usual during the pandemic, but the aviation police are as busy as ever. An inbound passenger has armed officers waiting for him.

#20 - Episode 9

Season 7 - Episode 9 - Aired 10/6/2021

Staff at Heathrow prepare for the arrival of Air Force 1, and although the airport is quieter than usual, it is still a huge effort logistically to make sure things run smoothly. Meanwhile, security officer Estafania scrutinises the contents of passengers' hand luggage, as well as their face masks, and airside officer Ian has his hands full.

#21 - Episode 10

Season 7 - Episode 10 - Aired 10/13/2021

Terminal 3 re-opens its doors to the public 15 months into the global pandemic, with 11 Virgin flights set to take off, but teething problems threaten to delay one of the departures.

#22 - Episode 11

Season 7 - Episode 11 - Aired 10/19/2021

#23 - Episode 12

Season 7 - Episode 12 - Aired 10/26/2021

#24 - Episode 1

Season 8 - Episode 1 - Aired 7/20/2022

Flying in tonight is a pilot needing help from the police with a very disgruntled passenger, fire engines give a bath to a Boeing triple 7 and new airline Rwandair deals with some very charming travellers.

#25 - Episode 2

Season 8 - Episode 2 - Aired 7/27/2022

Storm Eunice wreaks havoc at Heathrow airport, as staff deal with a deluge of delays and unhappy passengers, and also try to deter debris from hitting the runway. Elsewhere, passenger experience manager Harry has to deal with a breach of security that affects hundreds of passengers jetting off on holiday